It’s no secret that a well-run live chat can help businesses increase their sales and improve customer satisfaction.
In fact, a study by CrazyEgg found that 38 percent of customers are more likely to buy a company’s offerings if they can chat with a representative online.
By offering live chat on your WordPress site, you can provide potential and current customers with the answers they need in real-time, build relationships, and close more sales.
But with so many live chat plugins available for WordPress, how do you choose which one is the best?
To help you decide, we’ve put together a list of our top picks.
These include some of the most popular and highly rated plugins on the market today, as well as some great new contenders that are worth checking out.
What Is A Live Chat Plugin for WordPress?
A live chat plugin for WordPress is a tool that allows website owners to communicate with their visitors in real-time.
This can be helpful for providing customer support, answering questions, and collecting feedback.
There are many different live chat plugins available for WordPress, so it’s important to choose one that will fit the needs of your website.
Also Read: How To Choose A Website Builder?
5 Best Live Chat Plugins for WordPress
1. Hubspot Live Chat — Best Overall
When it comes to live chat plugins for WordPress, HubSpot Live Chat is one of the best.
HubSpot Live Chat lets you chat with customers in real-time, and it also records all chat sessions so you can review them later.
It includes a range of features such as chat transcripts, canned responses, and chatbots. You can also use HubSpot Live Chat to collect customer feedback and surveys.
If you’re already using the Hubspot CRM, this plugin is a no-brainer. But even if you’re not, it’s still worth considering.
HubSpot Live Chat is free to use, and it integrates with a range of third-party applications.
How To Use Hubspot Live Chat
After installing and activating the Hubspot Live Chat plugin, you can access it through the left sidebar menu or the Plugins page under Installed Plugins.
To complete the installation, you must log in to your HubSpot account.
By doing so, you will be able to link your website to HubSpot and have access to live chat services and other resources.
Now, under the left sidebar menu, go to HubSpot > Live Chat to build and publish your chatflow.
In the upper right corner, click the Create chatflow icon and choose Website.
Follow the instructions to tailor the chat flow to your preferences.
When you’re through with your chatflow, toggle the switch in the top right-hand corner to make it live.
That’s it! Your chat software is now live on your site.
2. Pure Chat — Best Free Option
Pure Chat is one of the most popular live chat plugins for WordPress, and it’s free to use!
It’s a great option for small businesses or bloggers who want to start offering live chat support to their customers.
Pure Chat is easy to set up and use. You can add a chat widget to your website in just a few clicks, and you can start chatting with customers right away.
The chat widget is customizable, so you can make it look the way you want it to. You can also choose from a variety of different themes and colors.
The beautiful chat boxes that Pure Chat generates are another big plus.
These chat boxes look great on any website, and they’re sure to make a positive impression on your customers.
The chat box also turns into an email form when you’re not online, so customers can still send you their questions and comments even if you’re not able to chat live.
If you’re looking for a free live chat plugin that’s easy to use and looks great, Pure Chat is the perfect option for you!
How To Use Pure Chat
Once Pure Chat has been installed and activated, find it in the sidebar and choose a widget to enable the Chat.
Once Pure Chat is installed and activated, you can chat with users from anywhere using the mobile or web apps.
Simply set your status on the web version to “available” and install the Android or iOS app.
To use the HTML method to install Pure Chat on your website, log in to your Pure Chat account and select Websites from the left sidebar.
Choose the chatbox you want to install from the choices and click Get Code Snippet at the bottom right.
Copy the unique code snippet and paste it right before your website’s ending body tag.
3. LiveChat — Best Paid Option
As the name implies, LiveChat is a premium live chat plugin for WordPress. But it’s definitely worth the money if you want to offer great customer support through your website.
LiveChat offers all of the features you’d expect from a high-quality live chat plugin, including real-time messaging, canned responses, and email integration.
What sets it apart is that it also has a built-in help desk and ticketing system. This makes it easy to keep track of all your customer support queries in one place.
The LiveChat team provides round-the-clock support to their customers as well.
If you have any issues using LiveChat on your website or just need help setting something up, simply get in touch with them via phone or email, and they’ll be happy to help you out!
How To Use LiveChat
After installing and activating the LiveChat plugin, go to LiveChat > Settings in your admin panel’s left sidebar.
On the Settings screen, select the “Connect with LiveChat” button to connect to your LiveChat account.
This will open a popup window in which you must click the Sign in link and then log in to your LiveChat account.
Following that, WordPress will request permission to access your LiveChat account. To finish the process, click Allow.
Now on the settings page, you’ll notice a few new options.
To display live chat exclusively on desktop, check the “Hide chat on mobile” checkbox.
You can also disable the chat function for test purposes if you have a guest visitor.
Now that you’ve added the Live Chat bubble to your website, you can see it at its bottom-right corner.
4. Tidio Live Chat — Best for E-commerce Websites
If you run an eCommerce website, then Tidio Live Chat is the perfect live chat plugin for you.
It includes all the features you need to offer great customer support, including real-time chat, canned responses, and chatbots.
But what sets Tidio Live Chat apart is its no-code, drag-and-drop chatbot builder.
This makes it easy to create and customize chatbots for your website, even if you don’t have any coding experience.
Tidio Live Chat supports almost 200 languages, and its integrated email marketing feature means you can collect email addresses directly through your chatbox.
If you run an eCommerce website and are looking for a live chat plugin that makes it easy to offer great customer support, consider giving Tidio Live Chat a try!
How To Use Tidio Live Chat
Install and activate the Tidio plugin. To use the plugin, you must first create an account at Tidio.
Following installation, you’ll be sent to a page where you need to type in your email address.
After that, when you click the “Let’s go” button, you will be redirected to the Tidio website.
Continue to provide the required info to finish the account setup.
When you finish configuring your Tidio chat account, you’ll find an option that says “Enable notifications.”
If you want to get desktop notifications whenever there is a new chat, check this box.
When you return to WordPress, you should receive a notification confirming the integration’s success.
The chatbox will now appear when you return to your website.
The chat prompt shows on all of your site’s pages, including your home page, blog posts, and other pages.
5. Tawk.to — Best for Beginners
Tawk.to is the perfect live chat plugin for beginners. It’s free to use and offers all the features you need to provide great customer support on your WordPress website.
One of the best things about Tawk.to is its ease of use. This plugin is super-easy to set up, and it only takes a few clicks before you’re ready to start chatting with customers in real-time!
Tawk.to also provides real-time tracking and conversation logging, so you can see how your customer support team is performing.
Tawk.to is used by over 5 million websites, including some of the biggest brands in the world, such as Adidas, Domino’s, and Chevrolet. So you can be sure that this plugin is reliable and well-supported.
If you’re looking for a live chat plugin that’s easy to use and set up, Tawk.to is the perfect option for you!
How To Use Tawk.to
You must install and activate the Tawk.to plugin on your site before you can use it. Then, go to the plugin settings section and sign in to your Tawk.to account.
If you don’t already have an account, you’ll have to sign up for a new one.
Now add your site’s name and URL, and then follow the easy steps to integrate the Tawk.to live chat widget on your site and get chatting!
The importance of providing great customer support can’t be overstated. And live chat plugins make it easy to provide excellent customer support without breaking the bank.
If you want to offer great live chat support on your WordPress website, give any of these plugins a try!
How do live chat plugins work?
Live chat plugins allow you to provide customer support to your website visitors in real-time.
Once the plugin is installed on your WordPress website, a chat box will appear on your website, and visitors will be able to send messages to you or your customer support team.
Are free live chat plugins as good as paid ones?
Yes! All of the live chat plugins in this article offer all of the features you need to provide great customer support.
However, if you want additional features like built-in help desks or ticketing systems, you may need to opt for a premium plugin.
What other features should I look for in a live chat plugin?
Some other features to look for in a live chat plugin include canned responses, chatbots, and email integration.
These features can help you automate your customer support process and provide a better experience for your website visitors.
Amit Gupta is the founder of Website-Builder.Guide.
Amit has spent over half a decade learning about website design and using multiple website builders. He has previously worked on designing websites for multiple clients and loves helping people with their website needs.